Customer Service

VFS - feedback & complaints

VFS aims to provide a professional and efficient service to all its customers and welcomes feedback that will help improve the services they provide. VFS will investigate all complaints fully. VFS will acknowledge receipt and will provide a full reply within 20 working days.

You can submit your feedback or complaint in the following 3 ways:-

Email

East	feedbackukeast@vfshelpline.com
West	feedbackukwest@vfshelpline.com
North	feedbackukNorth@vfshelpline.com
South	feedbackuksouth@vfshelpline.com

Fax: +91 11 42658208.

In person: At the visa application centre. The visa application centre also has a complaints register. If you wish to make a comment in the register, please ask the supervisor or manager to provide it to you.

•	You will need to provide the following information:-
	Your name Address Telephone number A clear description of your complaint and as much detail of names, dates, places and other background as possible.
•	If you are a visa applicant you should also provide
	Your date of birth Type of application Any application reference number(s)

UK Border Agency - feedback & complaints

You may also provide feedback or make a complaint direct to the UK Border Agency about the service you have received from VFS or the UK Border Agency. The UK Border Agency will provide you with a full reply within 20 working days. You can submit your complaint or feedback in the following 2 ways:-

Email

- Chennai.visaenquiry@fco.gov.uk
- visqry.newdelhi@fco.gov.uk
- bombay.visaenquiries@fco.gov.uk

In writing

UK Border Agency Chennai
British Deputy High Commission
20 Anderson Road
Chennai 600 006

UK Border Agency New Delhi
British High Commission
Shantipath, Chanakyapuri
New Delhi 110 021

UK Border Agency Mumbai
British Deputy High Commission
Naman Chambers
C32 G Block, Bandra
Kurla Complex, Bandra East
Mumbai 51

•	You will need to provide the following information:-
	Your name Address Telephone number A clear description of your complaint and as much detail of names, dates, places and other background as possible.
•	If you are a visa applicant you should also provide
	Your date of birth Type of application Any application reference number(s)